On-Premise CX Strategy

Experience the impact of CX Strategy support On-Premise. If your team requires temporary assistance or finds itself lacking in strategy knowledge, our seasoned professionals are here to elevate your Customer Experience.

Skills

Our On-Premise CX Strategists collaborate closely with you to improve the overall customer experience. They do this by deeply understanding your brand, customer needs, preferences, and behaviors, and then directing your team towards surpassing those expectations. With their expertise in developing strategies for the entire customer journey, they possess a deep understanding of various digital and other communication channels.

They bring a rich set of skills tailored for your company's success:

Skilled in effectively zooming in on specific details and zooming out for broader perspectives.
Able to create strategies for the whole customer including all online and offline touchpoints.
Skilled in setting an ideal vision, and guiding teams toward that vision by creating priorities.
Capable of creating strategies that cover every customer interaction, whether online or offline.
Proficient in confidently communicating CX strategies and findings to colleagues and stakeholders, both in writing and verbally.
Skilled in developing strategies to set, build, and reinforce brand positioning.
Proficiency in conducting and analyzing both quantitative and qualitative research methods to ensure reliable insights.

The Benefits

Ultimate flexibility

With the flexibility of our On-Premise services, the capacity of your team can be easily scaled up or down.

Rapid deployment

Gain quick access to skilled candidates, with our specialists delivering immediate contributions to your team.

Replacement

If additional expertise is needed or if the specialist isn't available for an extended period, we arrange a seamless transition to another professional.

The perfect match

We match beyond CVs and hard skills, fostering sustainable relationships between companies and professionals.

New perspectives

Colleagues On-Premises stay in close touch with each other to gain fresh perspectives on addressing your challenges.

Transition

When a perfect match occurs, clients and specialists may want to work together permanently. We prioritize our colleagues' growth and will support this.

Our placing process

Understanding business needs: We receive a brief or have a joint intake to define the needs of your business
Short list of specialists: We offer a selection of profiles of professionals whom we know well and believe would fit your organization based on talent, experience, and character.
Setting up the first introduction: Together, we will identify the right candidates and explore if there is a mutual connection; if so, we will schedule the interview.
Senior-led onboarding: We ensure that our professionals swiftly contribute value to your team through senior guidance during the onboarding period.
Continuous guidance and training: Throughout the endorsement period, the professional receives ongoing self-development opportunities through our training and guidance.