HG

HG does what it promises, for more than you think

Client

HG

Project

Brand Campaign and eCommerce platform

Expertises

Brand Strategy, Digital Strategy, Campaign Development, Service Design, UX design, Visual Design, Production

Overview Hg Overview Hg

Every household can use some extra HG

You should be intimidated when you take on the challenge of guiding a household name. HG has almost complete spontaneous awareness, built an incredible reputation for doing exactly what it promises, and has over 300 products, for which an average of 2 are in every single household in the country. It’s a success many brands dream of and yet together, we needed to find the room for improvement.

That room came from recognizing its greatest strength as its weakness, HG solves problems, specific problems, better than anyone else. However this status as a problem solver was creating a ceiling on sales. We needed to find a way to open up the portfolio to people unaware of the scope of solutions on offer.

Commercial still

Approach

Wherever we looked in our research, from the packaging to the communication, from solving problems to taking on projects, categorization kept coming back as our solution. Clear categorization acted as a focus point for us to improve all communication. In packaging, categorization lowered the cognitive load in searching for your solution and worked on the shelf to introduce related products. In above the line and display it allowed us to move from single product stories to highlighting the range, and in e-commerce it increased the effectiveness of the user journey and experience 10 fold.

Exposure

TV is a great medium for the HG’s target group, (anyone who owns things they want to keep in good condition). The robust market growth in recent years is proof of that. Given the evident success of the brand, it was important to keep the communication as consistent as possible. Keeping what works, like their no nonsense, straightforward, (almost Calvinistic) message and industrial visual style in packaging and story-telling. While opening up the message to be about your space instead of just your problem, and increasing the executional quality in design and communication.

This new category approach is reflected in the first three TVCs, kitchen, bathroom, and living room.

Experience

With categorization as our guide we were able to restructure and organize user journeys in a far more effective flow. Through content blocks, complementary products suggestions, tips and project instruction visitors have a comprehensive understanding of the solutions at hand and the ways HG can help.

Once the visitor has made their selection of HD products, this new e-com platform supports the strong relationship HG has with their retailers. Giving visitors options to purchase with a trusted local or online retailer, or even HG themselves.

Mobile view
Website on laptop

Effect

It's impossible for an individual to keep a product catalog of 300 SKUs in their mind. But through categorization we have strengthen & extended consumer understand of HG wide relevance. It has reduced the complexity of finding a specific solution while clarifying the relationship between products and encouraging multiple sale with a category.

The new e-com platform supplies HG with vastly increased data and understand of their consumers need and behaviors. Empowering them to constantly improve both the experience and communication in the future. From TCV and display, to packaging and e-commerce, the HG brand is clearer with a drive to increase product sales from a single solution to a range in each home.

For more information about this case or how we can help you, please contact Philip Kok at:

philip.kok@thevalley.nl

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